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Frequently Asked Questions (FAQ) from Our Customers

All illustrations on UOKO scarves are hand-drawn and then double-printed on the finest silk.
UOKO scarves are designed for both women and men.

  • Women’s scarves: Mulberry silk, 16 or 18 momme, soft with a luxurious shine.
  • Men’s scarves: Twill silk, 18 momme, firmer with a matte finish, tailored for men in terms of material, illustrations, and dimensions.
    Every symbol is carefully designed, and the metaphorical illustrations tell stories Within Us and Around Us.

All UOKO scarves are made from Mulberry silk. There are two types of silk: twill and satin.

  • Twill silk: diagonal weave, matte finish, firmer and more durable, retains shape, resistant to wrinkling. Ideal for unisex scarves.
  • Satin silk: satin weave, shiny, smooth and fluid, softer and more sensual to the touch, allows wearing both shiny and matte sides.

All scarves come with a certified silk print, ensuring skin-safe printing according to ISO standards.

Care for 100% Mulberry silk 16/18 momme, long-fiber, highest quality 6A:

  • Recommended: dry cleaning.
  • Hand wash: in lukewarm water with a mild silk detergent. Do not rub or wring aggressively.
  • Drying: lay flat.
  • Ironing: from the inside, up to 110°C.
  • Avoid contact with perfume, cosmetics, and jewelry that could damage the fibers.

Yes. UOKO scarves are produced in small series. They are not mass-produced, as each collection is handcrafted, which gives them exclusivity.

Colors are selected carefully, combining art and science.

  • Inspiration comes from stories Within Us and Around Us.
  • Metaphorical symbols are combined according to color analysis and seasonal tones (spring, summer, autumn, winter) to select shades that best suit different skin tones, eyes, and hair.

You can order UOKO scarves:

  • Directly on our website,
  • Through Instagram,
  • At the MAD store in Sava Center, every day from 10 AM to 8 PM.

Ordering via website:

  1. Select your product and click “Add to Cart”.
  2. Click “View Cart” to review your selection.
  3. Click “Proceed to Checkout”.
  4. Enter your details, agree to the Terms & Conditions, and click “Order”.

You will receive an order confirmation via email.

  • Card: online via website or at MAD store.
  • Cash: at MAD store.

Shipping:

  • Within Serbia: free
  • International: costs depend on the country and courier service; the exact amount is displayed during checkout.

Currently, we use Post Express.

  • Serbia: free
  • Ex-Yu & Europe: from 1500 to 2400 RSD, depending on location and package weight.

If the product does not meet your expectations, you can return or exchange it within 14 days.

  • The scarf must be undamaged and in its original packaging.
  • Refund or exchange will be processed after receiving the returned product.

Each scarf is carefully packaged so that the unboxing itself is a special experience.

  • Online: safely packaged, ready to delight you at first touch.
  • In-store: at MAD Sava Center, to experience the materials and illustrations in person.

Our illustrations are made by New Kunst & Sago Studio (Belgrade).

  • Since 2015, we have been creating art that connects aesthetics with meaning.
  • Each illustration and symbol contains stories Within Us and Around Us, quiet, strong, and authentic.
  • UOKO scarves are an original product, a combination of art and personal expression.

Have a question for us?

We are here to clarify any doubts and answer your questions. Feel free to write to us:




    We respond as quickly as possible and look forward to your message! 💛

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